Protecting telephone answering professionals from as little as £55* per year
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Our public liability insurance policies protect telephone answering services against claims due to injury, illness, loss or damage caused to clients during the provision of call handling services. We cover claims arising from errors, omissions or negligence by staff while recording messages, forwarding calls, gathering information or conveying messages to your clients.
As a telephone answering business relying on staff to professionally handle sensitive communications for your customers, having adequate insurance is essential. Without cover, just one significant claim could severely impact your company’s financial standing.
Our specialist policies give you complete peace of mind that any claims made against your telephone answering service will be dealt with.
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We’ve been providing insurance to businesses since 1984
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Insurance provided by a Standard & Poor’s ‘AA- Stable’ rated insurer
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Telephone answering services insurance is a package policy that comprehensively protects call handling providers. It protects telephone answering businesses against claims due to errors, omissions or negligence during typical call taking and message handling tasks.
This insurance covers the liability of telephone answering services for:
Typical call answering activities covered include:
Having adequate insurance is vital for telephone answering companies as even minor oversights in call handling can lead to substantial claims. This protects your business financial interests when claims arise.
Telephone answering companies require liability insurance because staff directly handle sensitive communications and data for your clients. Human errors like forgetting to forward an urgent message or misplacing important contact details can negatively impact customers.
If such mistakes result in financial loss or missed opportunities for clients, substantial claims could be made against your business. Insurance covers resulting payouts and legal expenses to protect your interests. It also assures clients that your business takes responsibility for call handling errors.
Our telephone answering service insurance provides protection in key areas:
We offer tiered cover limits to match service sizes and risk exposures.
We provide cover for all common telephone answering services:
Whether you focus on sales call handling or provide a general virtual office solution, our policies shield your interests for claims arising from staff call handling actions. We have experience supporting telephone answering providers of all sizes.
With over 35 years’ experience protecting UK telecoms companies, you can trust Professional Saver to protect your telephone answering service. Our key strengths are:
Get in touch today to protect your vital call handling operations.
* Total number of live policies as of 31/10/2025
Telephone answering companies need adequate insurance because staff directly handle sensitive client communications. Human errors like forgetting messages, giving incorrect advice or mishandling private customer details can negatively impact operations.
Insurance protects against resulting claims from financial loss, missed opportunities, breaches of confidential data or other issues stemming from call handling mistakes.
Some examples of losses we can cover include:
Essentially, we cover a wide spectrum of errors and omissions in telephone message handling that negatively impact customers.
Yes. Our policies can be extended to cover any outsourced telephone answering partners that handle calls under your company name and brand. So even if an error causing client loss stems from your subcontractor’s actions, our insurance helps shield your interests against financial claims.
From only£55per year
From only£55per year
From only£55per year
From only£55per year
From only£55per year
From only£55per year
From only£55per year
