Public liability insurance tailored for telemarketing professionals, from as little as £55* per year
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Get a QuoteOur standard cover is:
Telemarketing insurance protects companies and professionals who contact prospects or customers directly via phone calls and SMS messages.
It safeguards telemarketing teams, lead generators, appointment setters, and survey companies against claims due to errors, negligence, misconduct, or regulatory non-compliance during outbound calling campaigns.
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Telemarketing insurance:
Comprehensive telemarketing insurance generally includes professional indemnity and public liability cover. Policies aim to protect your telemarketing efforts from legal claims and workplace accidents, giving you complete peace of mind.
As a telemarketer, you regularly access sensitive customer data and engage directly with clients during sales calls. Despite procedures and protocols, mistakes can happen – from minor verbal stumbles to serious cases of misrepresentation. Without insurance, even a small accident could spell financial disaster for your business.
As a telemarketer, you may face allegations of:
While innocent mistakes, accusations like these can lead to substantial payouts if left uninsured.
Our public liability and professional indemnity insurance covers the costs of the above allegations. With Professional Saver insurance, you can confidently make sales calls knowing you’re fully protected.
Our telemarketing insurance packages can include:
This insurance covers injury or financial loss claims stemming from sales calls. For example, accusations of misrepresenting terms to customers or mis-selling to vulnerable groups.
This optional cover provides protection if sales advice leads clients to make purchases unfit for their needs or situation. For example, claims your guidance led to investments not matched to a customer’s risk profile.
Legal expenses insurance pays your legal costs and provides specialist legal representation if you face civil claims alleging professional negligence during sales interactions, resulting in financial loss to the client.
* Total number of live policies as of 31/10/2025
As telemarketers represent products solely via phone conversations, clear communication of often complex terms around pricing, features, and cancellation policies is vital. Even innocent mistakes like stumbling over words could lead to accusations of deliberately misstating conditions to pressure a sale.
Comprehensive insurance helps protect telemarketing businesses against resulting claims.
Yes. You can opt to extend your policies to cover external call centre partners you contract to conduct telesales on your behalf. This ensures you and any third-party providers making sales calls under your business name are protected against claims alleging mis-selling or data mishandling.
We arrange professional indemnity and public liability policies suitable for all high-interaction sales environments, including:
Whether a dedicated outbound sales operation or a mixed sales/service environment, we offer comprehensive coverage to meet all requirements.
In the event of a claim covered by your policy, you simply need to notify us. We will notify your insurer who will investigate the allegations. They will aim to settle matters quickly and fairly to protect your interests. Your only responsibility is to immediately inform us about any claims or circumstances that could lead to a claim.
From only£55per year
From only£55per year
From only£55per year
From only£55per year
From only£55per year
